Surfers Rent A Car Terms and Conditions

The following information is essential information for you to know when hiring with us.

Bookings

Please use the quote form on the website and we will contact you with a quote.  A deposit of $100 (applies toward rental) is required before booking is confirmed.

Kilometres

Excess kilometre charged at 25 cents plus GST per kilometre where applicable.

Excess

Comprehensive cover is included in the quoted rates, subject to the terms and conditions of the Rental Agreement. Standard Excess on all claims is $950 for all drivers 25 - 75 years with an additional $1500 for any driver between 21 and 24 years of age and 76 and 85 years of age. NB. Overhead, underbody, interior and windscreen damage (however caused) is at renters risk.

Rates

Prices on this website are subject to change without notice.

Cancellation

If cancelled less than 7 days prior to pick up, 100% of deposit is forfeited.
If cancelled 7 to 14 days prior to pick up, 50% of deposit forfeited.
If cancelled 14 days or more prior to pick up, 30% of deposit is forfeited.

Late Returns

A charge equal to 20% of the daily rate per hour will be charged for late returns. Intention of returning late must be notified to our office, otherwise insurance cover ceases.

Refunds

No refunds will be made if the vehicle is returned earlier than stated on Rental Agreement.

Fuel

Vehicle must be returned with at least the same quantity as at start of hire or a fee will apply.

Vehicle Substitution

We will make every effort to supply vehicle requested at time of booking, but we reserve the right to substitute an upgrade or similar standard of vehicle at no extra cost to the hirer.

Rental Start and End

All hires commence and finish at our depots, not at airports.  One way rentals are available - fees apply.

Credit Cards

We accept Visa, Mastercard and Amex.  5.5% surcharge applies to Amex.

Roadside Assistance

RACQ Roadside Assistance is available for all rentals. 

Excess Insurance

Excess Insurance may be available, from $36 total cost.