Surfers Rent A Car Terms and Conditions

The following information is essential for you to know when hiring with us.

Bookings

Please use the form on our website to obtain an instant online quote for your rental needs.  If you choose to proceed to a booking request please note that your booking is not complete until vehicle availability is confirmed by Surfers Rent A Car.

Kilometres / Area of use

Rentals up to 7 days have 200 free kilometres per day. Excess kilometres are charged at 30 cents per kilometre where applicable. Rentals 7 days or longer have unlimited kilometres within our standard area of use (between Noosa and Byron Bay). Our cars can be taken outside these areas but arrangements must be made prior to the commencement of your hire.

Excess

Comprehensive cover is included in the quoted rates, subject to the terms and conditions of the Rental Agreement. Standard Excess on all claims is $750 for all drivers 25 - 75 years with an additional $1200 for any driver between 21 and 24 years of age and 76 and 85 years of age. Overhead, underbody, interior and windscreen damage (however caused) is the full responsibility of the hirer.

Rates

Prices on this website are subject to change without notice.

Security Bond

We require a credit card pre authorisation of A$500 for each rental. This amount is not debited from your account, it's simply frozen. The funds are unfrozen and available to you within 3 - 4 days of the end of your hire.

Cancellation

If cancelled less than 7 days prior to pick up, 100% of deposit is forfeited.
If cancelled 7 to 14 days prior to pick up, 50% of deposit forfeited.
 

Late Returns

A charge equal to 20% of the daily rate per hour will be charged for late returns. Intention of returning late must be notified to our office, otherwise insurance cover ceases.

Refunds

No refunds will be made if the vehicle is returned earlier than stated on Rental Agreement.

Fuel

Vehicles must be returned with at least the same quantity as at start of hire or a refueling charge of $2.50 per litre will apply.

Tolls

There are several toll bridges and roads in South East Queensland that you may pass through in your rental car.  All our vehicles are registered for these toll roads so you do not need to do anything when you go through a tolling point - the electronic tag will register your trip.
When you drop off your car, please inform the office staff and pay for any tolls you have incurred during your hire period. Any tolls that remain unpaid after you leave will be charged to you with an administration service fee of $22.00.

Vehicle Substitution

We will make every effort to supply vehicle requested at time of booking, but we reserve the right to substitute an upgrade or similar standard of vehicle at no extra cost to the hirer.

Credit Cards

We accept Visa, Mastercard and Amex.  5.5% surcharge applies to Amex. We also accept Debit cards.