RENTAL VEHICLE AGREEMENT TERMS AND CONDITIONS
This is an Agreement between the prospective hirer identified on Page 1 (you) and the Company identified on Page 1 (the Company) to rent the motor vehicle described on Page 1 including all accessories, tools, tyres and equipment and any replacement vehicle (the vehicle).
1. VEHICLE CONDITION AND RETURN
The vehicle is delivered to you clean and in good operating condition and must be returned in the same condition
(except for ordinary wear and tear NOT INCLUDING WINDSCREEN OR TYRE DAMAGE) together with all tools, tyres, and equipment to the location specified on Page 1 and on the date there specified (or sooner, if demanded by the Company).
The Company must take possession of the vehicle without prior demand and at your expense, if it is illegally parked, used in violation of the law or of this agreement or if it is apparently abandoned. If the seal of the odometer is broken the persons responsible will be reported to the appropriate authority and you are responsible for extra charges based on 500 kilometres per day at 50c per kilometre. Note: The Company must be notified and agree to any extension of the period of hire beyond that stated on Page 1 of this agreement in advance of the return date and time or the vehicle will be immediately reported as stolen.
2. UNAUTHORISED AND PROHIBITED USE Persons who must not drive the vehicle
(a) A person who is not identified on Page 1 or has not been identified in writing to the Company or approved by the Company in writing.
(b) A person who is not licensed for that class of vehicle.
(c) A person whose blood alcohol concentration exceeds the lawful percentage.
(d) A person who has given or for whom you have given a false name, age, address or drivers license details.
(e) A person whose driver’s license is not current or valid in Australia.
Circumstances in which and/or for which the vehicle must not be used
(g) Outside the area of use limitations shown on Page 1.
(h) On unsealed roads or off road conditions unless authorised by us in writing or on the face of this agreement.
(i) To carry persons for hire or to carry any inflammable, explosive or corrosive materials.
(j) To propel or tow any vehicle, trailer, boat or other object unless the Company has authorised such use in writing.
(k) To carry any greater load and/or more persons than is lawful, or use in a manner or for a purpose other than for which it was designed and constructed.
(l) For racing, pacemaking, reliability trials, speed trials, hill climbing or being tested in preparation for those purposes.
(m) In a dangerous manner.
(n) In contravention of any legislation or regulation controlling vehicular traffic or for any illegal purpose.
3. FINANCIAL OBLIGATIONS
Special Note: Joint hirers and all drivers are jointly and severally responsible under this agreement.
YOU ARE RESPONSIBLE FOR AND BY ENTERING INTO THE AGREEMENT ON PAGE 1 YOU AUTHORISE THE COMPANY TO DEBIT YOUR CREDIT CARD/DEPOSIT (and you will pay on demand any balance) WITH THE FOLLOWING CHARGES:
(a) All rental charges specified on Page 1.
(b) All charges claimed from the Company in respect of parking or any other traffic violations incurred during the period of hire or until such later time as the vehicle is returned to the Company.
(c) All loss or damage to the vehicle (including loss of use), Third Party Damages, legal expenses, debt recovery commissions, assessment fees, towing and recovery, storage and service charges where:
(i) any condition of this agreement, and in particular condition 2, or any special condition on Page 1 has been breached;
(ii) you have left the vehicle unlocked or left the keys in the vehicle.
(iii) you have not kept the key secure and under your control.
(iv) the underbody of the vehicle is damaged regardless of cause where no other vehicle is involved.
(v) the vehicle is totally or partially immersed in water regardless of cause;
(vi) the interior of the vehicle is damaged regardless of cause when no other vehicle is involved;
(vii) the tyres of the vehicle are damaged other than by normal wear;
(viii) the vehicle is damaged by driving it under or into an object lower than the height of the vehicle;
(ix) you have failed to maintain all fluid and fuel levels or failed to immediately rectify or report to us any defect of which you became aware;
(x) the vehicle is damaged by loading or unloading, other than normal wear;
(xi) your failure to secure properly any load or equipment which leads to loss caused by any part of said load or equipment.
Special note: If you have paid by use of a credit card or directed the Company to bill charges to some other person, corporation, firm or organisation who or which fails to make payment when due, you will immediately pay the full amount due to the Company on demand.
4. DAMAGE COVER
If you act between the terms and conditions of this agreement the Company will grant damage cover (including legal costs incurred with our consent) your benefit in respect of damages to the vehicle or third party damage other than any property owned by you (or any friend, relative, associate or passenger) or in your physical or legal control. This cover is subject to:
(a) Your payment of the damage/loss liability charge stated on Page 1.
(b) Your not having acted or having caused any other person to have acted in any other manner which is in contravention of this agreement including the special conditions of Page 1.
(c) Your not being covered under any policy of insurance.
(d) Your providing such information and assistance as may be requested and, if necessary, authorising the company insurer to bring, defend or settle legal proceedings, but the Company shall have sole conduct of the proceedings.
5. GENERAL PROVISIONS
(a) You will immediately report any incident of loss or damage to the vehicle or loss involving the vehicle while rented under this agreement to the Company location where the vehicle was hired and will deliver to the Company immediately, every summons, complaint or paper in relation to such loss. Compliance with this sub-paragraph does not excuse the hirer from reporting all incidents to police or other proper authorities.
(b) You must complete in full and sign the Accident report (in the glovebox of your vehicle) and record the time, date and location of the accident, the other parties full name, addresses, vehicle registrations, car types as well as any property damage in circumstances where the accident did not involve another motor vehicle. You must also record the name of their insurance company and never admit liability (otherwise you will be in breach of this agreement).
(c) You irrevocably release and hold harmless the Company (and its agents and employees) from all claims for loss or damages to their personal property, or that of any other person left in the vehicle, which is received, handled or stored by the Company at any time before after or during this rental period, whether due to the Company’s negligence or otherwise.
(d) Except as provided by law no driver or passengers shall be or deemed to be the agent, server or employee for any manner for any purpose whatsoever.
(e) THE COMPANY GIVES NO EXPRESS OR IMPLIED WARRANTY AS TO ANY MATTER WHATSOEVER INCLUDING WITHOUT LIMITATION THE CONDITION OF THE VEHICLE AND EQUIPMENT, ITS MERCHANTIBILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.
(f) No right of the Company under this agreement may be waived except in writing by an officer of the Company.
(g) Words used in this agreement to denote any gender shall include all genders, singular words include the plural, and noted on top.
“The other car rental cancelled my booking due to their previous customer’s car broke down . I then called Surfers Rent a car Gold Coast , they were awesome. Not only they organised a car in quick time, they got me the exact car I needed . The service was just amazing . Due to work commitments I tend to rent a car very often. I will definitely come back…
“Staff went out of their way to have a vehicle for me at the airport, car was nice and tidy. Communication before hiring was excellent.”
- Randel Case
“The price quoted was the price paid …great advertising advantage for you! Both blokes we dealt with (Surfers and Brisbane) were friendly and helpful, I am certainly spruiking your service to everyone”
- Andy Griffen
“Daniel’s customer service went way above expectations. Will recommend to friends and family. AAA+++ rating from me.”
- Rob Newton
“Very friendly, very prompt with pick up and drop off, great overall service! Very competitive pricing. We had originally booked with [another company] who had a $3500 excess which was not covered by our travel insurance. I think your one max price of $1250 is what it should be….therefore I cancelled the [other company] and changed so we were then covered by our travel insurance. To top it off you threw…
- Corrina Wearne
“Daniel and his Team’s professionalism in the handling of Quotation to the Handing-over of vehicle at the airport is simply fantastic. Their patience in handling our endless enquiries indicated their commitment… The no hidden charges and transparent dealing spells integrity. We were overwhelmed by their promise of a clean and reliable vehicle which definitely contributed greatly to our very enjoyable stay!!! Keep up the good work, Daniel!! In Malaysia we…
- Lee Ban Heng
“Excellent service. Hassle free. Easy to understand terms. Precise, friendly, no pressure rates over phone. Efficiency fitting my particular needs. Pick up/drop off facilities hassle free.”
- Irene Palmer
“Fantastic service from Daniel, very friendly, professional and accommodating. The car was excellent and we appreciated being picked up at the airport and ready to go very quickly. Also dropping off at the airport was great. We were thoroughly impressed from the start to the end. Daniel you are a huge credit to your company. Thanks very much we will definitely be recommending you.”
- Letitia Nuttall
“Car was great, quick and efficient email response to bookings and queries. Would definitely hire from you again and will be recommending to others. Thank you!”
- Deanna Hood
“I was impressed with the level of service provided and the overall care and consideration shown. For example, the helpful tips about the road rules ie warning about not parking on yellow lines and the directions to get out of the airport was really appreciated. Thank you so much.”
- Caroline, Sydney NSW
“Great service , great car ,great price. no hidden costs. why get ripped off by the big companies ? these guys were great!!!!!!!”
“I was so happy with this company as they accepted my provisional driver license and great customer service with clean and nice cars. The price was great(no bond) and they also provided me GPS and airport pick-up service for free which are convenience for customers.”
“Amazing customer service, car was very clean and in great condition. Very competitive rate . Did I mention amazing customer service . Answered my enquiry almost Immediately and were also very flexible . Highly recommended. Thanks Daniel”
“Great, friendly team. Highly recommended. The only company i will use from now on when i travel to the Gold Coast.”
“Great value teamed with friendly and obliging service. Highly recommended, will definately be my first call when booking a vehicle for our next visit.”
“We have used Surfers Rent a Car every time we travel to the Gold Coast and would never hire from another company. Hands down the best value and Daniel and his team go above and beyond and the customer service is excellent. We look forward to using their services again on our holiday this year”
“Daniel and his team are very friendly and the service is fantastic. We hired Kia Carnival for family of six. The car is clean inside out and Air Con worked well on the hot days. The rental price is much cheaper compared to other big companies. Will use their service again and will definitely recommend to others. ”
“Surfers rent a car provided excellent service at a fantastic rate! Would definitely recommend them to others.”
“Good service. You get picked up off the airport to a 30 mins drive to their office at Mermaid Bay. Car in good clean condition. Admin was swift, in less than 10 mins we were driving away. First time in Gold Coast, we used the GPS and it was very user friendly. For the price, it was very well worthed it. No hidden fees as it claims on website. Definitely…
“Fantastic service, easiest car rental we have ever experienced. We had our family in a new, spotless car with baby car seats that looked new and were excellent quality. Best price around also by far. Would highly recommend surfers rent a car.”
- caseyjb from Chelsea
“Fantastic experience with Surfers rent a car, the team if very helpful and professional . Would definitely recommend”
“Hassle free, easy, friendly service and vehicle was in good nick and clean. Will use them again and recommend them highly ”
“I don’t usually write reviews, but I’m making an exception this time. Surfers Rent A Car was by far the easiest rental company I’ve ever dealt with. No hidden charges, service from booking to pick up – drop off was fantastic and so quick and easy. No hidden charges, flat rate, no ridiculous paper work to go through. The car was in excellent condition, clean, enough room for our party…
“Service from start to finish was excellent. Transfers to and from airport to pick up/drop off car didn’t add any extra time. We hired a commodore station wagon and it was perfect with three car seats. Everything about it was perfect! We would definitely recommend to others and use again!”
“We could not have asked for better service, would highly recommend Surfers Rent A Car to anyone visiting Surfers Paradise”
“Airport pick up and drop off was great. Great value without the big extras for car seats and insurance.”
“Great down to earth people, no hassles, were very friendly and helpful, would highly recommend these guys. Dale gave us a guided tour as he picked us up from the airport on the way to pick up the car from there base. Daniel sorted out the paperwork in no time and we were on our way, also to mention very reasonable rates A++++”
“Can’t beat these guys for value or the brilliant service and no problem at all recommending them.Also very friendly and professional team. ”
“I have rented many cars over the years but Surfers Car Rental was the simplest and easiest process I have ever experienced. Clean, well maintained cars and top class service! I will definitely be back.”
“I do not normally write reviews. I have used this company twice in the past twelve months. The CUSTOMER SERVICE is better than any other car rental company I have ever used and I have used a few. Daniel and his team are very Professional and courteous, they show an extreme care factor that is sadly lacking with most other companies. If you need to hire a car, give this…
“Outstanding!! Daily rental rate fabulous! Customer Service is fabulous! Condition of rental care was perfect. I would like to thank the team at Surfers Rent A Car for a stress free experience. ”
- sharonb614 from Caulfield
“Prompt, reliable, and value for money. Needless to say professional friendly staff. Would definitely recommend to friends and family, and would always be my first choice on next visits. ”
“I would highly recommend Surfers Rent A Car. We were promptly picked up from the airport and taken back at the end of our holiday. The car was clean and in excellent condition and there were no hidden costs associated with the car hire. I would certainly use this company again. Thanks to the team for their great service. ”
“I could not recommend Daniel and the staff at Surfers rent a car any more highly, they went out of there way to help with pick up and drop off of vehicle. The vehicle was as I booked, very clean on pick up and no hidden costs.”
“We are very happy that we found this company. The complete service they provided, from the ease of registering with them online, to the car being ready and waiting for us at the airport, despite our delayed flight, was faultless. The car itself was spotlessly clean and provided our family of six the perfect run around. The drop off system at the airport was simple and quick. The staff were…
“Daniel and staff were great to deal with, the price was as quoted with no hidden extras and no crazy excess fees. We were picked up and dropped off at the airport, the vehicles were clean, well maintained and fitted with two baby seats as requested. I’ll be using you guys again. Thanks ”
“The service was great one phone call when I arrived at the airport and the driver was there to assist me to my rental car ,paper work was nice and simple and we were on our way ,the car was nice and clean and went well .our return of the car was great . Retuned the car back to the depot,and the driver was there ready to take us back…
- david-b979 from Toongabbie
“What a fantastic find! Wouldn’t hesitate to recommend this company, exceptional customer service, very well maintained and clean vehicles at a really reasonable price point. Our family will never use the BIG rental companies if we are on Gold Coast, these guys win hands down! ”
“After researching rental car companies we found Daniel at Surfers Rent A Car. We received from Daniel outstanding service, he’s reliable, professional and provided us with excellent pricing and no hidden extra costs. Don’t bother with any other car hire companies. We will be going straight back to Daniel for any future visits to the Gold Coast. We don’t normally post reviews but we were so impressed that we will…
“Surfers rent a car is easily the Number 1 car rental company on the Gold Coast. ..absolutely outstanding customer service and great prices…being a family owned business you don’t get any of the rubbish those bigger companies serve up and Dale and Daniel are an absolute pleasure to deal with and are so friendly and helpful too…I will definitely be booking my rental car with them every time I come…
“Absolutely great service!!! Forget the rest. Family owned business, extremely friendly and helpful. No hidden fees. Totally transparent. If I am back to Brisbane area, I will go with Surfers Rent A Car again! GERMAN: Absolut empfehlenswert !!! 5 Sterne und mehr. Hier hat jemand verstanden was guter Service bedeutet. Pickup vom Airport hat super geklappt. Sehr nettes und hilfsbereites Familien Business. Selbstbeteiligung liegt bei AUD 750,- was für australische…
“Hassle free car rental. No hidden costs which is great. We needed two car seats and werent charged a bucket which was great. Great quality car at half the price of the Avis/Hertz/Eurocars of the world. Will use again! ($350 for 8 days) ”
“Dealing with Dale and Daniel is very easy. They were also very friendly and hospitable. I will surely recommend their services and will use it again. Thank you so much Dale and Daniel! ”
“Top staff with a can do attitude. Quality clean vehicle with outstanding rates. 10/10 thanks for making the rental seamless. Will definitely be back!! ”
“The service from Daniel and his team was excellent! Got my online quote and was then offered a free vehicle upgrade. Picked up and dropped off at the airport with no fuss. Would highly recommend Surfers Rent a Car to everybody!! ”
“I booked a car from this company based solely on the reviews on this website. Well I’m glad I did as they were brilliant. From the airport pick up to the price everything was brilliant (& a free gps in the car for mentioning WOMO too !) I loved that the price was as quoted and none of this ridiculous up selling and rip offs. Friends had rented from someone…
“The Customer service we received was absolutely amazing. Extremely professional for a small family business. I thought it was going to be a hassle to be picked up at the airport with my 4 kiddies in tow but once I saw the huge queues for all the other car rental services, I was totally relieved. Price was really reasonable considering I hired a 8 seater and during school holidays. And…
“Surfers Rent A Car I would highly recommend! My husband and I were looking for a rental car as we were going to be visiting from NZ and I came across Surfers Rent A Car due to the fact they already had great reviews. The booking via email correspondance was smooth and I was advised of the full details and costs of my booking before we were happy to proceed.…
“We love the car we rented. Staff are very helpful and friendly. Highly recommended. We will definetely rent a car from them again. ”
“We are a family of 6 with 3 of the children needing a booster forward facing child seat and rear facing child seat. We hired a Kia grand Carnival and the car was waiting at the airport with child seats ready to go. The car was in excellent condition and the child seats as good as new. The hire rates were excellent as well as the service I highly recommend…
“Great service and super friendly staff. Nothing was too much trouble. Car was exactly as described. Super value. Picked up at Gold Coast and dropped back to Brisbane with no trouble at all. Will definitely recommend to everyone I know who is looking to rent a car. Huge thumbs up!”
“Friendly staff. Even allowed me to return the vehicle on Christmas day at the airport. Highly recomended. Thank you. ”
“I would highly recommend this service because Surfers Rent A Car provide you with exactly what they advertise, quality, service and value for money. The staff are welcoming and helpful. We will definitely be using this service again when we return to the Gold Coast. Thank you Surfers Rent A Car. ”
“If you want quality service, a reasonable price and a good car this is your place! Daniel and his staff were fantastic- they provided reliable and honest service and were very helpful! We will definitely use Surfers Rent A Car again and highly recommend them to anyone else! ”
“Would recommend this company far better than any we have used over the years. very easy booking service friendly and helpful staff great to be able to leave car back at airport ”
“My partner and I recently travelled to the Gold Coast and booked a hire car through Surfers Rent A Car. The service was great – friendly and efficient. Pick up was simple and quick. Car condition was all good. Good to have sensor system in the car though. Other than that the rental was perfect. ”
“We used surfers RentCar recently and found them to be extremely helpful , picked us up from our accomodation and returned us when we were finished , great people to talk to and went out of their way to assist us , highly recommend them over the bigger rental outlets”
“A great business who puts the customer first. Neat and clean car that did the trick cheaper than the big guys. Definitely recommend. ”
“Great friendly service, with pick up and drop off to airport which made life easy. Would definitely recommend to others. ”
“I would thoroughly recommend ‘Surfers Rent a Car’. They were friendly, efficient and GREAT VALUE for money. I will definitely use them again!!! Maree ”
“Brilliant from start to finish. Very friendly and accommodating. Cars were excellent and service outstanding. Best value cars I have ever hired. Daniel was amazing from go to whoa”
“I travel frequently for business and rent cars all over the world. I usually get pretty good service and quality (except in Spain where car rental is a nightmare for anyone). Surfers Rent A Car are without doubt the best car rental firm I have had the pleasure to do business with. This time it was a family vacation and so the added ‘personal’ touch this firm provided was spot…
“Very helpful staff and exceptional customer service. Went beyond our expectations by meeting our needs, even when our plans changed and we needed to hire the car for longer than we originally booked for. Very reasonable rates with no hidden costs. Friendly and accommodating. Would definitely recommend to anyone visiting the gold coast! ”
“The service was exceptional. Linda picked us up at the airport and she was friendly and more importantly was a relaxed and careful driver. All the paperwork was ready when we got there and the car was great. Great value and at least $100 less than the big companies. ”
- donnac345 from Cranbourne South
“Good competitive price, very friendly people and great car, easy pick up & return, Thanks Surfers RaC ”
“Great prompt service and fantastic price! Would defiantly recommend, We are 3 Children, all car seats where provided and a small cost, all installed! no waiting for any transfers! ”
“I am so glad I found Surfers Rent A Car! First time hiring a car without hubby..haha..an awesome and friendly service. A great first experience and got what I booked. Picked up from the airport in minutes. Clean car and no hidden costs! Would definitely use Surfers Rent A Car again and recommend them to others. Thank you! 5 stars and more!!! ”
- malele from Hillside
“I have used Surfers Rent A Car twice now while on holidays and will never hire from anyone else! Picked up within minutes after calling from the airport. Great service and no hidden costs. Highly recommend ”
“I am so glad I found this company. Their service was outstanding. Pristine clean and reliable car. Will be recommending them to everyone. Thank you so much. ”
- lynl95 from Carnegie
“Fantastic customer service from start to finish. Special thank you to Daniel helped me out heaps. Would highly recommend your hire company to anyone and will definatley use again when next on the Gold Coast. Thanks Tracey and Mark ”
“Very tidy car, great value for money and the team were awesome – I would highly recommend them as a more friendly, personable alternative to the big guys. ”
“I would recommend these guys any day of the week over the clongomerates. An honest family business who provide great cars, great service and good old fashion value for money. We’ll be back for sure. ”
“Amazing service at great price !! And amazingly genuine people to deal with right from the time of airport pickup. The car was is in pristine condition. Highly recommended !! ”
“Excellent & friendly customer service & the quality of the car was much better than we expected. Price was fantastic and was pleasantly surprised with the low excess (in case of an accident). Will definitely use this company again and we would highly recommend them. ”
“Daniel, Linda and Dana were absolutely fantastic, we had such an easy experience, we saved substantially compared to the big companies, the vehicle was very clean and tidy and the service was fantastic, will be using these guys again. ”
- leond5 from Docklands
“It was such an easy experience renting with this company and they were so helpful and had good recommendations. At the end we asked when returning the car if they could drop us off at a far away shopping centre and they did. So pleased with the 10/10 service, definitely recommend. 18 yr old female and father. ”
- cathym31 from Melbourne CBD
“The service was great, however, there were some problem in the car. The suspension is stiff and the steering wheel is not aligned.”
- william5 from Surfers Paradise
“Couldn’t pick us up at the airport so paid for a taxi so we didn’t have to wait. Can’t talk highly enough of the service. Great value too. Will go back for sure. ”
- juliank3 from Carnegie
“Simple stuff really. Best prices I could find in an hour long search. Got amazingly well maintained 2011 KIA and Toyota on a short notice of half a day. Airport pick up and drop. No hassles really and beautiful service.. and to top it off.. a really decent bloke in Daniel. I honestly thought its a scam till I sat in the car. Surfers Rent A Car – Highly recommended.…
- madhu from Burwood
“The customer service staff was excellent. We needed to change car and they managed this fine, no drama. Would use them again for sure. ”
“Great Service, great price, great car. I couldn’t fault a thing, I originally booked with another company and after reading their reviews decided not to go with them. That was the best thing because I found Surfers Rent a Car with really good review and wouldn’t go anywhere now. I would highly recommend them.”
- julier50 from Wynn Vale
“All staff are extremely friendly and helpful. The car was exactly what we were after and the price very reasonable compared with other hire car companies. The staff were very forthcoming with local tips and advice which proved very handy during our stay on the gold coast! ”
- from Launceston
“Overall our service manager was fantastic, even telephoning us while enroute for pickup and being a little lost , was like a godsend. It felt like telepathy or divine intervention, guiding us to our destination when we just about given up looking. So, in short the service was fantastic and the staff member we had was totally amazing and talk about deal of the century, best prices ever. Thankyou very…
- leea9 from Sarina Beach
“Great service, picked us up from Gold Coast airport within minutes, very friendly, great car…. Overall would highly recommend”
“I was not sure before we met them, because I didn’t know how it worked. They picked us up at the airport, and took us to their car yard/head office. We were given a car exactly as it was advertised. It was very clean inside. We had no problem at all. We are very satisfied with their service. Danial was very reliable, friendly, patient. We wish him all the best!”
- Anonymous from Pyrmont
“We called at very short notice to enquire about a car. A car was available for us. We arrived and went through the process and they were friendly, efficient, car was in great condition and we felt very comfortable with the directions etc”
- Roball from Box Hill
“Excellent Service Provider.ã€€Pick-up from airport, good condition car, Best rate and kind explanation&support. I will strongly recommend ‘Surfers Rent A Car’ to all Japanese traveler who need a car in GC.”
- Anonymous from Surfers Paradise
“Great experience, collected from airport, car was in great condition, rates very competitive and staff a pleasure to deal with. Would very highly recommend.”
“Helpful all down the track including driving us to the airport after checking in the car at the end of our stay. Best rates in GC”
- dereks5 from Cronulla
“Fantastic service and value for money. Everything was explained to me at the office, it was crystal clear. They always answered the phone very promptly like in first three rings. I rented Kia Cerato, was amazed how I managed to fit 4 big bags and a banner in the boot of a small car.”
- heidi1 from Sydney CBD
“Vehicle was clean and in good order. It was very good value for money. Surfers Rent a Car provided an excellant service”
- geraldj from Mermaid Waters
“The car was awesome, I was even upgraded to an automatic car for FREE. I was picked up and dropped off at the airport which was easy and very convenient. The staff were all very nice. I will definitely hire my car from here next time I am in Qld. I should also mention the value for money was very good!”
- leesac1 from Yarra Glen
“Have hired many cars around Australia and the Europe. Have mostly looked for low cost cars to ensure more spend on food and other travel endeavors. Surfers Rent a Car was almost the lowest cost but thanks to very bad reviews of the lower cost company we went to Surfers Rent a Car. The cars are known before you hire and our was a small 2010 car in very good…
- rogerj3 from Paynesville
“great to deal with they came and picked us up from our accomodation and took us to there office , easy just fill out forms do id and off we went , also had the option when leaving to go back to office and they would of taken us to airport, highly recommend will definitely go back there next time we are up there”
- raelenew2 from Budgeree East
“Hired a Nissan Pulsar for 7 days. Picked up from airport within 10 minutes of arrival, driven to office to complete paperwork and on our way within 5 minutes. At end of holiday, returned car office, and were on our way to the airport within 2 minutes. Polite driver and office staff. Reliable car. Would definitely recommend to others to use this low cost car rental – cost might be…
- embee28 from Warrnambool
“We have used Surfers Rent A Car previously, and continue to go back because there is no one better. We are regular visitors to the Gold Coast, and have tried over ” big players ” and small companies, but nothing beats ” the Surfers Family ” ! That is exactly what they treat us like…..one of the Family. Nothing is too much trouble, their cars are great, their prices are…
- dennism3 from Sydney CBD
“First time renting cars, found Surfers Rent A Car, and was never disappointed from the quote process to the end. Friendly staff made everything that much easier. Have already recommended Surfers Rent A Car to people, and will definitely use them again when we are next in the Gold Coast.”
“Quick & easy to deal with from original online quote to pick up & drop off of car. Friendly with no hidden or extra fees unlike other rental agencies.”
“Easy booking process, no hidden fees & everything clearly stated, no bond required & very affordable prices! Highly recommended! Have used this company for 2 years in a row now, whenever we go to Gold Coast for holidays. I had even recommended other family members on our recent holiday in January 2014 and will definitely be sticking to this company. Very lovely staff – thanks for all your help Daniel!”
“Renting a car from Surfers Rent A Car was probably one of the highlights of our trip recently. Clean car, top shape. The whole process from booking until getting in the drivers seat was very efficient and pleasant. Airport pickup was prompt, there were no hidden charges at all. Next time if any friends or family need a car in the Goldy, I will steer them towards this business. A++…
- vivianv1 from Springvale
“Looking back on our recent trip to Queensland, We were most impressed with the quality of service and general helpfulness of all the staff at Surfers Rent a Car. Nothing was too much trouble, they threw in Sat-Nav mid trip as we would of been lost without it. We highly recommend this company as there prices were very competitive, Cars are quality and we will be certainly using there services…
- Anonymous from Whyalla Stuart
“Easy to book and all terms and conditions are clearly stated up front on the website, especially the insurance premiums which are usually hidden in the small print on other web-sites. Pick up and drop off service is personal, friendly and efficient. The car I received was a sedan in perfect condition and only cost $273 in total for 7 days during Summer school holdays.”
- patc8 from Gladesville
“My family & I traveled to the Gold Coast for a family holiday. I booked a car online and the whole process was easy. Daniel and the team were fantastic, I made a call at the airport & 5 minutes later, Wade was there to collect us & take us to the depot to collect our car. Daniel was very friendly and professional. Apon returning the car, Lynda drove us…
“Experience was excellent! The car was well maintained and fuel efficient. The Customer service was excellent. The added bonus of a lift to the airport after dropping the vehicle back was very convenient and stress free. Thanks to the whole team – see you next time we are up on the GC :)”
- mandyn4 from Yarraville
“Very good company, very reactive to your needs. 200km per day which is more than most of the others. The car was pretty new and good quality.”
- arnaudl from Robina
“Very helpful staff. Lovely brand new car. They even gave us the use of a GPS for free. We initially had hired a car through another company which broke down and they couldn’t replace it. This car hire company came to our rescue during peak holiday period and couldn’t do enough to help. Would recommend using them as nice small family run company.”
“We hired a car from Surfers Rent A Car at short notice for the long weekend. The website was easy to navigate with clear information about cost (which was a bargain compared to other car rental companies) and they quickly confirmed they had availability. The whole experience was smooth and efficient, from the pick up at the airport, completing paperwork at their office and collecting the car to dropping the…
- Anonymous from Maroubra
“I have rented a car a couple of times from this company and I simply could not ask for a better service. I have found Daniel to be an extremely helpful, honest and genuine guy who will go out his way to accommodate your needs and always with a smile. Furthermore, I have always had a prompt reply to my emails so with no hesitation I truly can recommend Surfers…
- annv3 from Mermaid Waters
“The service was excellent & vehicle clean /tidy The pickup location was great We have used this car rental business on previous occassions and will use again”
- Anonymous from Largs North
“very pleased with the service. picked up from the airport shortly after landing and straight to the company office for paper which was done very quickly . When I returned the car to the office we got dropped off at the airport”
- alang5 from Maribyrnong
“Got picked up from the Airport soon after arriving and taken to the HO to complete the paperwork and after a few mins we were on our way.”
- tomg17 from Melbourne CBD
“This is the 4th year that we have used Surfers Rent A Car, and we would not use anyone else. Their service is far superior to other rental companies that we have used, and they are always pleasant and go the extra mile for the customer. Thank you Surfers rent a Car, hope to use you again in the not too distant future.”
“Really pleased with the price and the service. Easy to deal with. Had no problems at all. Highly recommended.”
- mrpest from West Hoxton
“Outstanding car rental service NO hidden costs great cars and the best customer service in Queensland! We have been to all of the rental cars services over the last 8 years and they don’t compare to this company O Outstanding”
- Anonymous from Pacific Pines
“Daniel provided outstanding service,on time at the airport and likewise dropping the car off. The car was very clean,no problems at all and would certainly recommend them to any potential person wishing to hire a car.”
- Anonymous from Templestowe Lower
“Because feedback can only be left if resident of Australia I record I actually live in New Zealand. Surfers Rent A Car are highly reliable. There are no hidden costs – ALL QUOUTES INCLUDE THE BEST INSURANCE EXCESS! Cars are of the R**t A D**t standard and very well maintained. Service is excellent – you deal with the owners. Try this company you will be pleasantly surprised!”
- dirkh1 from Sydney CBD
“When we originally looked at hiring a car for our holiday, all the other car companies were charging an under 25YO fee each day that amounted to more than the car hire itself. Surfers Rent A Car offered a very reasonable daily hire rate with no hidden costs or fees. Very affordable company, not to mention the friendly airport transfer service! Highly recommend, you find find a better deal! The…
- mariahd from South Windsor
“No hidden charges. No additional excess payments. Easy booking. Worked out to be much cheaper than those deals that say $24 per day, because they’re not $24 per day, they’re much more expensive because of the hidden excesses. Surfers Rent A Car was a great, easy, honest place to hire a reliable and inexpensive car. Thanks”
- amyc31 from Laverton
“Went out of there way to get the car to me, gave me extra time and then wait for me to bring the car back when they were closed (Public Hol) and even drove me to fill up petrol, Recommend Surfers Rent A Car good cheap car.”
- chrisp36 from Hurstville Grove
“great value and great service. it was the second time we have used surfers rent a car and we would use them again.”
- gary2 from Dubbo
“Just returned from a trip to Surfers and used this company to rent a care for the trip duration. Found the whole experience -> Easy to book, quality vehicle, friendly srevice and the best rates available….say no more..”
- waynej8 from Cheltenham
“Staff were friendly, efficeint and proffesional.I have used this company years ago, andsince change of ownership things have got better and better. I will use them again.”
- bettym2 from O'SULLIVAN BEACH
“The car was in excellent condition, very clean inside and out. Excellent customer service. Every person we dealt with were friendly and helpful. Very impressed with the pick up and drop off at the airport. I think we got great value for money. I would use them again.”
- janeh23 from Narre Warren
“Nothing is too much trouble, procedure from pick up to drop off easy. Staff VERY friendly and helpful. Really good value for money. Definitely will be back!”
- katinah from Glen Waverley
“Brilliant from pick up to drop off. Excellent customer service and were even willing to pick us up from the airport at 7:30 in the morning.”
- sandrawells025 from Darley
“They were great and very flexible with the times for pick up and return, the car was very clean and tidy and good value for money, staff were friendly and helpful”
- shelleyl4 from Bunbury
“I have never hired a car and was wary of all the negative reviews I’d read about other companies. I only found positive reviews about Surfers Rent A Car and did wonder about them. My entire experience was nothing but wonderful. We were promptly picked up at the airport, paperwork was completed quickly and efficiently and the overall service was first class. Prior to booking, my questions were answered by…
- fionam32 from Bonbeach
“You won’t find any better service or value for money on the Gold Coast than Surfers Rent A Car. We’re always looked after, the cars are well maintained, and the best thing: no hidden extras. I recommend them completely.”
- donnam27 from Croydon
“Second time using this friendly efficient business and highly recommend it to anyone wanting a smooth hire with no hassles at all. Great communication dealing from NZ . Vehicle reliable and clean .Brilliant service all round !”
- juliec40 from Gold Coast Mc
“great family run business doing a fantastic job in a very competative area…would highly recommend to any traveller … exceptional service , very friendly & very very well priced…much nicer than dealing with the “big boys””
- juliep21 from Toora
“This is the second time I have rented a car from ‘Surfers Rent A Car’ and will only use this car rental service in the future. Daniel Youd the Manager was always helpful and went over the car with me, told me where to adjust the seats, mirrors etc. even told me on which side the petrol tank was located. When I needed to extend the time I had the…
- hanby from Hobart
“I’m not a lover of hire car companies, but this company changed my outlook. The staff is polite, friendly & considerate. The car was clean, neat and reliable. I shall unhesitatingly use them again and recommend them to my friends and acquaintances”
- dabmac from Robina
“Daniel and his team always provide fantastic service. Will always use these guys when visiting this region and recommend them to anyone!”
- sonyab6 from Cottesloe
“All the staff are friendly, helpful. The car was clean, reliable and the whole transaction was faultless. I have used this company now 4 times, will continue to use them and can recommend them to anyone searching for car rental on the Gold Coast or in Brisband.”
- Salzburg1943 from St Georges
“good clean cars with plenty to chose from. Gret way to get around surfers and see everything. Specials if yoy hire for more than three days. They look after you with vehicles and price. Happt to reccommend”
- annw1 from Northgate
“I am very impressed with the professional customer service and easy online step-by-step form. I recommend Surfers Rent A Car to anyone looking for a nice and affordable hire car for their holiday! :)”
“I have rented quite a few cars now on the Gold coast and after my experience with Surfers-rent-a-car 3 years ago I have been back every year. The service is great, Daniel was a great help and was more than happy to answer my questions. Everything is included in the price so there is no hidden fees or surcharges which makes the experience a good one! All the cars I…
- mikec7 from Gold Coast Mc
“A trustworthy, family business providing great rates with NO hidden costs, and a terrific service EVERY time! I wouldn’t dream of using another hire car company whilst in Brisbane or on the Gold Coast, now I have found Surfers Rent A Car, as it is always just so easy with them and completely hassle free! 5 star all ’round!!”
- maryl15 from Ringwood East
“I have rented many cars in different places around the world and Surfers Rent A Car is by far the friendliest. Their rates are very affordable and their service has made me feel like family. As a traveller in a foreign country, it has really put me at east to know that Surfers Rent A Car is taking care of me and my car. They are only a phone call…
“Great service! Everyone was so helpful from the initial emails to the personal drop off at the airport. We needed a people mover which wasn’t available the whole time so Daniel arranged for us to switch when it was available. The price was all inclusive so no surprises. I would highly recommend Surfers Rent a car to anyone needing a car in the Gold Coast/Brisbane.”
- minnesotamom from Surfers Paradise
“Prompt airport pick up and drop off. When we arrived we got a better car than what we were expecting, which was great. Car was tidy and ran very well. Great experience with this business.”
- Anonymous from Eaglehawk
“We visited the Gold Coast and had the whole family including grandparents and baby so I was very conscious of getting it right and these guys did. Not only did they confirm by e-mail, they the cheapest by at least 15%, Daniel had all the paperwork ready for me to simply sign, he picked me up at arrivals, witnessed my drivers licence and I drove away. To my amazement, he…
- dominicd1 from Matraville
“Friendly Staff, Great Service and Excellent prices. Will definetly be returning and recommending to all. Thanks :)”
“Stressless, appreciated being picked up – important when you are without a car, a family business and were friendly to deal with and very helpful, cost effective as well, they went the extra klm by dropping me to my auto repair destination. I would definitely use their service again if needed in the future.”
- lizp9 from Surfers Paradise
“A great family company,I have used them a few times,and I will keep using them,very friendly people and great reliable cars at a great price.”
- prong263 from Bunbury
“My family and I recently travelled to the Gold Coast and booked a hire car through Surfers Rent A Car. The service was great – friendly and efficient and the car was very clean and never missed a beat. The best thing was the price, what I was quoted is what I paid, not a cent more! We will definitely be using Surfers Rent A Car again in the future…
- oretto25 from Hamilton
“On planning our holiday we decided to organise the hire of a car when we arrived at the Coolangatta Airport. It was a shock when every car rental place quoted up to $1000.00 because I was on my P Plates (only 3 weeks until I was off them). I then did some research on other local car rental places and found ‘Surfers Rent a Car’. It was extremely great value,…