Useful Information and Terms

The following information is essential for you to know when hiring with us. If you have any other questions, please contact us here.

 

Quotes & Bookings

Please use the form on our website to obtain an instant online quote for your rental needs. The quoted price is the total price you will pay – guaranteed! If you choose to proceed to a booking request please note that we require a $100 deposit (via secure credit card vault) to secure your booking (the balance is payable on collection of your rental car), and that your booking is not complete until vehicle availability is confirmed by Surfers Rent A Car.

Kilometres / Area of use

Rentals up to 7 days include 200 free kilometres per day (these are cumulative, ie a 4 day hire includes 800kms free, you could for example do 300kms in one day, as long as you do less than 800kms in total). Excess kilometres are charged at 30 cents per kilometre where applicable. Rentals 7 days or longer have unlimited kilometres within our standard area of use (between Noosa and Byron Bay). Our cars can be taken outside these areas but arrangements must be made prior to the commencement of your hire.

Additional Drivers

You can have up to 4 drivers listed on the rental agreement. This is included absolutely free, We don’t charge any extra for additional drivers.

Damage Liability

Full comprehensive insurance (cover for single and multi vehicle accidents, hail, fire, theft, tyres and windscreen) is included in the quoted rates, subject to the terms and conditions of the Rental Agreement. The excess payable in the event of any damage is $750 for all drivers 25 – 85 years of age and $1950 for drivers between 21 and 24 years of age.

Security Bond

We require a credit card pre authorisation of $500 for each rental. This amount is not debited from your account, it’s simply frozen. The funds are unfrozen and available to you within 3 – 4 days of the end of your hire (depending on individual banks).

Cancellations

We consider each cancellation request on an individual basis. As long as a valid reason is provided with more than 14 days notice, we will provide a full refund or transfer of the $100 deposit to a later booking.

If less than 14 days notice, a refund will generally be dependent on whether we can obtain a replacement booking.

Terms and Conditions

Please click here to read our rental agreement terms and conditions.

Refunds

No refunds will be made if the vehicle is returned earlier than stated on Rental Agreement.

Fuel

Vehicles are supplied to you with a full tank of fuel. They must be returned with a full tank otherwise a refueling charge of $1.85 per litre will apply.

Tolls

There are several toll bridges and roads in South East Queensland that you may pass through in your rental car.  All our vehicles are registered for these toll roads so you do not need to do anything when you go through a tolling point – the electronic tag will register your trip.

When you return your rental car you simply pay us for any tolls (which appear on our toll account) you have incurred during your hire period. Please note that certain tolls can take several days to appear on our account, if this happens to be after you have returned your car we will contact you to organise payment.

Vehicle Substitution

We will make every effort to supply vehicle requested at time of booking, but we reserve the right to substitute an upgrade or similar standard of vehicle at no extra cost to the hirer.

Credit Cards

We accept Visa, Mastercard and debit cards with no surcharge. We also accept Amex but a 5.5% surcharge applies. 

Currency

Please note all prices quoted and amounts stated  (damage liability / security bond etc) are in Australian Dollars (AUD).