The following information is essential for you to know when hiring with us. If you have any other questions, please contact us here.
Quotes & Bookings
Please use the form on our website to obtain an instant online quote for your rental needs. The quoted price is the total price you will pay – guaranteed! If you choose to proceed to a booking request we require your credit card details (via secure credit card vault) to secure your booking. However no payment will be taken until the collection of your rental car. Please also note that your booking is not complete until vehicle availability is confirmed by Surfers Rent A Car.
Kilometres / Area of use
All of our rentals include unlimited kilometres within our standard area of use (between Noosa and Byron Bay). Our cars can be taken outside these areas but arrangements must be made prior to the commencement of your hire (additional charges may apply).
Additional Drivers
You can have up to 4 drivers listed on the rental agreement. This is included absolutely free, We don’t charge any extra for additional drivers.
Damage Liability
Full comprehensive insurance (cover for single and multi vehicle accidents, hail, fire, theft, tyres and windscreen) is included in the quoted rates, subject to the terms and conditions of the Rental Agreement.
For all new bookings as of 25th May 2024 we now offer zero excess for all drivers 25 – 85 years of age, $2500 for drivers between 21 and 24 years of age and $2950 for 20 year old drivers.
Security Bond
We require a credit card pre authorisation of $500 for each rental. This amount is not debited from your account, it’s simply frozen. The funds are unfrozen and available to you within 3 – 4 days of the end of your hire (depending on individual banks).
Cancellations
Please provide us with us much notice as possible if you need to cancel or postpone your booking. We don’t require any payment until you collect your hire car.
We now also offer a 5% discount for full payment upon booking.
If you choose this option, a $50 cancellation fee applies should you need to cancel your booking.
Terms and Conditions
Please click here to read our rental agreement terms and conditions.
Refunds
No refunds will be made if the vehicle is returned earlier than stated on Rental Agreement.
Fuel
Vehicles are supplied to you with a full tank of fuel. They must be returned with a full tank otherwise a refueling charge of $3 per litre will apply.
Tolls
There are several toll bridges and roads in South East Queensland that you may pass through in your rental car. All our vehicles are registered for these toll roads so you do not need to do anything when you go through a tolling point – the electronic tag will register your trip.
After your hire, any tolls you have incurred will be charged to your card and a receipt will be emailed to you. Please note this is a delayed process and may take up to two weeks after the return of your car.
Vehicle Substitution
We will make every effort to supply vehicle requested at time of booking, but we reserve the right to substitute an upgrade or similar standard of vehicle at no extra cost to the hirer.
Credit Cards
We accept Visa, Mastercard and debit cards with no surcharge. We also accept Amex but a 3% surcharge applies.
Currency
Please note all prices quoted and amounts stated (damage liability / security bond etc) are in Australian Dollars (AUD).
